Returns & Exchanges Policy

  • We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the receipt and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 7 working days after receiving the return products.
  • All returns should be sent to Lifestyle Galleria House 392 D Block, OPF Housing Society Lahore.
  • For further queries about exchanges and returns, please contact us at

     1 . Exchange

Exchange only applicable on the same product when it is damaged or defective.

     2 . Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

     3 . Return

If you wish to return a product we will credit your in to your account provided. We will send a you a one time free Trax Courier Return Consignment Note, subject to conditions mentioned below.

To initiate the return process,

Go to My Account and click on the view order button of the respected Order ID, click return button for the product you wish to return, fill in the details and your Return Request will be submitted. Our customer services representatives will then get in touch with you to process your request. Alternatively you can contact our customer services representatives to initiate the return. Once the product reaches our premises, undergoes inspection and is in line with our return/exchange conditions the Store Credit allocated in your account as available balance will become current balance that you will be able to then use.

     4 . Cancel Order

We usually ship the orders immediately. Therefore if you wish to cancel your order please contact us immediately. We will send a request to the processing department but we can't guarantee the cancellation. However, you can always return the order once you received. 

    5 . Delivery Information

 We provide nationwide free delivery right at your doorstep on all orders above Rs.1499/- orders below this threshold are charged Rs.200/- as delivery charges. We strive to ensure that our shipments reach you as early as possible, therefore, all orders received before 4pm are dispatched the same day and get delivered within 24-96 hours after dispatch. Customized products can take additional time of up to 24 hours as we personalize them for you.

An order once confirmed is dispatched on priority so that it reaches you as soon as possible. Unexpected delays can occur due to unforeseen reasons like law and order situation or weather conditions. If you are moving from your location or have ordered product(s) for a specific occasion we recommend to give at least 24-48 hours margin than the usual delivery time. If for some reason you don’t receive your order within the allotted time, you can track your order here, or can get in touch with our customer services representatives so that we can take the necessary steps to have your order delivered to you as soon as possible.